Warranty Policy

We work hard to provide durable reliable products to our customers. Our products have gone through several tests that ensure consistent and durable products. However, in some uncommon cases, a product can be defective; in this case, we do the following:

• We offer a three-year warranty on all our backpacks. We guarantee against manufacturing defects including material or craftsmanship.
• If the defect is repairable, we will do our best to repair it. If not, you can exchange it given that the product failure is not due to misuse.
• If a product is defective, it will usually show in the first few times of usage. In that case, to make the process easier, let us know once you notice a defect as soon as possible.

 

What Isn't Covered

The warranty does not cover damages resulting from normal wear and tear, improper use, abuse, negligence, or accidents. "Normal wear and tear" includes damage to zippers and buckles that is expected due to normal use over time. All fabrics are subject to fading, tearing, or pilling with extended use. These are not defects.

This warranty does not cover consequential damages or losses of the contents of your bag.

This warranty excludes implied warranties including, but not limited to, merchantability, or fitness for a particular purpose.

To claim a return/repair, you can contact us on Shopify, Facebook, Instagram, or email us at support@sevenyears.co.

In your message/email, please provide us with your name, mobile number, email, product purchase date if possible, and pictures of the defective product.

One of our team will get back to you.