FAQs

Sevenyears is based on a backpacker theory stating that people need to go through a cycle of seven years of learning, failure and success to reach their best form. At Sevenyears, we believe that in order for the world and its people to be in a more harmonious state, that it’s essential for everyone to find their best form.

We currently ship orders within Egypt and the United Arab Emirates (UAE).

We don’t charge any extra shipping fees. All our prices are shipping inclusive.

We aim to ensure that you receive your order as quickly as possible.

Egypt: Orders placed within Cairo typically take 3-4 business days to be delivered. For other governorates, it takes around 7 days. 

UAE: Orders placed within Dubai typically take 3-4 business days to be delivered. For other cities, it takes around 5 days. 

If your order does not arrive in the suggested time frames, please contact us.

If your tracking number shows that your order has been delivered but you have not received the order, first contact the shipping carrier who delivered your order. There is a chance they could still have it or could have possibly mis-delivered the package. Contacting them directly means they'll be able to make arrangements with you on how to get your order to you.

You can also email us at support@sevenyears.co and we will work on making the delivery happen.

It happens. And as avid online shoppers ourselves, we get it. You can ask for a return in a period of 30 days from the delivery date under the condition that the product is in its original conditions.

You can send us a message to return the order or use the following link:

https://shopify.com/55366648004/account

We will send you a code and you can file for return yourself

Yes! Sevenyears covers a three-year warranty covering any manufacturing defects. For more details on our warranty policy, Click here.

We accept most major debit or credit cards. You can also pay cash on delivery.

The Travelers’ Fund is an initiative launched by SevenYears to help cover trip costs for those aspiring to travel. The fund will be allocated in a variety of ways.

To apply for the Travler’s Fund, sign up to our newsletter for updates on our next funding opportunity.

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